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Terms & Conditions

CUSTOMERS
Please use Paypal or Direct Bank Transfer until we direct you to a credit card site or sage pay.  Parts will only be despatched once cleared payment has been received.

 

PRICES
All prices are quoted in £ sterling, including  VAT at the current rate . The prices shown are per piece.

PACK SIZES
All products have a minimum order quantity, as shown in the catalogue and on the website. Products can only be ordered in multiples of this quantity. Please note that we cannot split packs.

 

DUE TO CIRCUMSTANCES OUT OF OUR CONTROL... We spend a great deal of time sourcing new products to add to the range, and collecting samples of them to photograph and include in our catalogue. Unfortunately despite our best efforts, sometimes the products that are sent are not exactly the same as the samples we received and may vary in colour, assortment or packaging. If this is the case we will of course try to inform you when you place your order. But if it’s very important to you please ask before ordering.

Our aim to to deliver the next day with our chosen courier service.  Orders will need to be placed before 12 o'clock for a next day delivery Monday to Thursday.  Friday orders must be placed before 10 o'clock to achieve a Monday delivery.  This may not be possible in extreme weather conditions.

If a next day carrier is not used and the untraceable method of Royal mail is picked the delivery system is out of our control and any goods that remain undelivered have to pass 30 days from the date of order to be deemed lost.  At this stage a refund will be provided for goods only.  If the parcel appears with in the 30days but you do not require the goods then a refund will be given for goods only once the parcel is recieved back in a new and un worn condition.  Delivery for any items being returned will be at your cost.  Information for all of the above procedure must be given in writing.

We will only accept returns if unworn and still in original packaging and not personalised or specially ordered.

Under the UK'S distance selling regulations, you have the right to cancel your order within 7 days from the date of delivery for a full refund of goods.  To cancel an order you must inform us in writing (email or post) within 7 days from the date of delivery and return the item(s) to us before we can issue a refund or an exchange.  Also a £6 restocking fee will be deducted from refunds on any items listed.   Please be aware that for any items that are not faulty,  delivery charges will not be returned.

When returning parcels to us please make sure your certificate of posting is stampted at the post office, we also recommend that you insure the parcel for the value of the items you are returning. The parcel is your responsibility until it reaches us, therefore any parcels not recieved at our warehouse will not be refunded.

 

Terms & Conditions