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Delivery

Returns Policy
We want you to be happy with everything you buy from us. If you are not completely satisfied
with any*( as long as the item is not personalised, worn or a special order ) of the goods you purchase, please return them in a new condition within 28 days and we will refund you the value of the goods only.  All returns are at your cost for delivery.
 
Overseas Policy
 
Please be aware that if items are shipped abroad these can not be traced as these are depatched via airmail.  Any items shipped abroad will be subject to higher postage and all customers will be contacted with information regarding further delivery/customs cost. before the order is processed.   If items require insuring  we must be notified at time of contact to place products on traceable delivery systems as oversea's items can not be returned due to late delivery or damage.
 
Free Collection from our shop
If you live locally and would like to collect your order from us please call beforehand to ensure your order is ready and no charge will be made. Please allow two working days for your order to be processed. 
Delivery of items containing helium gas
Orders containing helium gas can not be sent to overseas addresses. For more information on helium deliveries please contact Customer Services for details 01206 764115
Due to the nature of our business allowing walk-ins, stock may not always be correct but is updated every 24 hours. 
 
Helium Balloons are only filled for pick up from store, balloons that are shipped are not inflated.
 

When you checkout shipping is calculated for you and added on to the total. 


Please Note:  Delivery to Scottish Highlands, Northern Ireland, Dublin, channel islands, Isle of Man, Isle of wight may take parcel onto Royal Mail carriage if within the flat rate limit.  If the weight restricts this then your order will not be processed until clearance from yourselves as extra postage charges may apply if parcel needs to go via carrier.  Please be aware that delivery to these areas could take up to 1 week via Royal Mail, carrier method is 2-3 days.

Please note: To keep our delivery prices to a minium we now have a royal mail flat rate for parcels that are less that 1000grms.  For items over 1000 grams these will need to go via  next day carrier and you will be contacted for further payment to aid release of goods if your parcel exceeds this weight.  1000 grams will be shipped via royal mail 2nd class and are un-trackable.  If you want product tracked, please contact for further pricing.  Delivery on these items will be between 3-5 days.

Fancy Dress costumes will be over 1000grms, please therefore click the carrier option for these items.

 

For a next day delivery which is carrier based,  flat rate option must be clicked.

To obtain a next day delivery,  orders must be placed before 12 oclock midday, Tuesday to Thursday.  Friday orders must be placed before 10 oclock to achieve a Monday delivery.   We do not provide saturday deliveries.